32Red Casino Review

The award-winning 32Red Casino is one of the longest running casino sites anywhere in the world. It also offers bingo, regular betting, rummy and poker. It is held in high esteem by affiliates and leaders in the industry and is regarded as one of the most trustworthy online casinos around. This is reflected in the number of accolades it has received including ‘Best Online Casino of the Decade’ which was awarded by Casinomeister; ‘Best Online Casino’, ‘Most Reputable Casino’ and the casino with the ‘Best Customer Support’.

As well as its enviable reputation for great customer service, it provides an impressive user experience with mobile versions of its casino games. It is a Microgaming casino site and has a range of games to suit all tastes. Games are accessed via Adobe Flash on any web browser or via a downloadable program. The 32Red Casino slogan is “second to none” and it seems that they have been successful in living up to that so far.

Promotions

32Red Casino doesn’t shy away from offering its customers multiple bonuses and promotions. As a new registered player, you will be offered a £15 bonus for every £10 you deposit as your first deposit, up to a total of £150. There are time-sensitive bonuses that change throughout the year. A typical example is being able to claim a 100% deposit bonus or 100 free games or a 50% deposit bonus. At certain times of the year, you can win up to £5,000 by climbing to the top of the leaderboard on games such as Immortal Romance.

There is a Free Games Season Ticket where you will get 10 free games every time your Championship Team plays. The Ruby Tuesday promotion gives you double loyalty points on Robin of Sherwood, Dream Date, Deco Diamonds and/or Moby Dick games when you opt in.

VIP users are invited to join Club Rouge which offers VIP trips, enhanced deposit bonuses and many other exclusive promotions.

There are currently no additional promotions for the live dealer games. However, players who prefer the live gaming experience can take full advantage of the general welcome offer. Also, some live games such as live 3 Card Poker and live Caribbean Stud have a 50% wagering contribution, which is far more generous than that offered by many other live online casinos. You can also get a very respectable 10 % on Live French Roulette.

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Casino Games

Casino games at 32Red offer something for all tastes. Games are powered by the online casino software giant Microgaming although the live casino has recently been taken over by Evolution Gaming.

There are more than 450 options to choose from including all the major categories of progressive games, table games, video games and slots. The old favourites such as blackjack and roulette sit alongside scratch cards and progressive-themed video games.

The variety of games offered by a casino site is what ultimately attracts users and this is where 32Red is in a league of its own. With so many to choose from, it’s virtually impossible not to find one that appeals to you. What’s more, the games offer a very wide betting range and so there is something to appeal to players with small bankrolls yet there is also plenty to keep the high rollers happy.

Table Games

32Red may embrace the modern casino video game sector but it has not forgotten the traditional casino table games. Users will find a pleasingly wide array of table games that features over 50 versions of blackjack alone. That is more than double the number that most online casinos offer. Alongside these are old favourites including video poker, craps and baccarat.

Roulette gets the 32Red treatment as well; users are presented with over 20 different versions. The three main versions are American, European and French and they are joined by some more unusual varieties for roulette fans to try out such as multi-wheel roulette.

If roulette is not your thing, you can try out Rummy or Red Dog. Whilst in the video poker section, there are over 50 variations of this casino classic card game. There is such a wide variety that the site allows you to locate options such as Deuces Wild or Bonus Poker by arranging the games either by popularity or alphabetically to prevent users becoming overwhelmed by the choice.

Slot Games

More than 300 of the games available at 32Red are slot games. The site makes it easy to find what you are looking for via the ‘Games Directory’ at the foot of the display. You simply click on the slots category and it takes you to a listing of the slots that can be arranged alphabetically or by popularity or the date on which they were introduced to the site.

All of the usual categories of online reels are there including classic slots, 3D slots and video slots. For additional appeal, some of the slots offer progressive jackpots. Mega Moolah is one of the famous video slots that offers jackpots that run into seven-figures. This safari-themed game runs a jackpot verging on £2 million and players never know if they are on the brink of winning serious money. Some of the other slots that stand out on the site are Jurassic Park, Terminator 2, Immortal Romance and Game of Thrones which is available as 15-line or 243-way.

The variety at 32Red is pretty much unrivalled elsewhere in the online slot games world. There are tens of classic reels with some of the most notable games being Pharaoh’s Fortune and Jurassic Jackpot. Flo’s Diner is also worth a special mention – it is the slot version of Diner Dash, the hugely popular time-management and strategy video game.

Other popular options are Thunderstruck 2 Slot and the ever popular Tomb Raider Secret Of The Sword Slot. For exciting three-reel slots, you can’t go wrong with Wow Pot 3 Reel Slot or Break Da Bank Slot. Slot afficionados will not be disappointed by the 32Red Casino.

Live Casino

Evolution is the software company that now powers the live casino function at 32Red. The quality of games such as Three Card Poker and Caribbean Stud is superb, with top of the range audio and sharp variable angle HD streaming. New titles are regularly added to maintain interest.

They have a middle ground bet limit range which will suit most users. You can start at as little as 20p per spin on the live roulette tables. At the other end of the scale, high rollers will not be left disappointed by maximum bet limits especially at the VIP tables. You’re looking at maximum bets of £1,000 for roulette, a huge £15,000 for baccarat, £5,000 for Blackjack and around £3,000 for poker. Whilst there may be larger limits on offer elsewhere, these are plenty big enough to suit most punters.

The main attraction of live online casino games is the interaction with engaging dealers. Users appreciate the authentic feel of live gaming with a human dealer rather than with a computer program as in other online casino games. 32Red have got it just right with their dealers who are both sociable and professional. They always take care of the players’ needs and interact with them just as they would in a physical casino. New players at the table are greeted warmly and you will be prompted to place your bet before the betting window closes. You can interact with them via a live chat. If there is a problem with one of your bets, they can prompt customer support to contact you via live chat so that the situation can be rectified quickly.

In terms of software, 32Red is way ahead of the field. Once you have chosen a table, you can personalise your gaming experience using settings toggles to alter the surroundings and features. The streaming quality, background audio, viewing angle and screen composition and live chats can all be adjusted to your liking.

You are provided with your very own history bar which indicates your previous hands and rounds and various other useful statistics. The useful ‘Help’ button links into the rules that apply to that particular table as well as a summary of side bet options and payouts. Within the same pop up, you can access your personal game history and deposit and withdrawal information.

If you really can’t choose which table game you want to participate in, the platform allows you to take part in up to four games at the same time which is more than most other platforms can manage. Thanks to the sophisticated software provided by Evolution, you can choose how you want your games to be displayed. Some users prefer a 2×2 grid whilst others have a preference for one primary table in the centre of the display and three smaller ones on the side of the screen. You can move any one game into the centre when you wish.

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Mobile Casino

With more people now accessing the internet through a mobile device, the online casino industry has had to get with grips with offering a quality user experience for mobile devices. 32Red has been an industry leader in this area. It was one of the very first online casinos to develop games that would work well with mobile technology.

It’s very easy to get started. You just visit the 32Red mobile casino page, type in some simple details such as your country and telephone number and a game can be sent to your phone.

All of the most popular favourites are available such as Thunderstruck and the infamous Mega Moolah. For traditionalists, there is also roulette and blackjack. 32Red offers exclusive promotions for mobile users so it is worth giving it a go.

The 32Red app can be downloaded for free from the Apple Store and there are exclusive promotions included. Even the older games such as Thunderstruck fare well on the mobile technology and present a great user experience.

The really good news for fans of the live casino is that it is also available on mobile. Users can choose from dozens of blackjack tables, more than 10 roulette games, five baccarat tables and a great selection of poker options. The Evolution technology is just as impressive in mobile format as it is on a PC. The user gets the highest quality video and audio and the games are simple to navigate. There is even a choice of mobile viewing options.

This is not something that is available from many other live casino providers and makes 32Red a trailblazer in this sector of mobile casino technology.

Software & Platform

The 32Red Casino runs on the Microgaming software. Users can choose between a download version or an instant version that does not require a download. The instant or ‘fun’ version still offers most of the games and offers easier access. The downloadable version offers full access to the entire library of 32Red’s casino games. The software is only compatible with Windows and so you cannot use it with Mac OS. However, the 32Red Flash Casino can be used on all operating systems including the Mac.

The mobile version also has an acceptable range of casino games and will work on most phones and tablets. Users can choose to play in English or in a wide range of other languages including Japanese, Greek, German, Italian, Polish, Chinese, Spanish, Swedish or French.

User Experience

32Red takes steps to make the user experience as easy as possible. It is possible to deposit money to your casino account using a direct wire transfer or any of the common payment methods including Master card, Visa, Visa electron, ISA, Solo, Maestro, PayPal, Click2Pay, NETeller, Moneybookers, ClickandBuy, Eco Card, Paysafe, and Ukash.

The site takes extensive measures to keep the personal information of its clients safe. It is also wholly transparent about how the financial processing on the site works and this is available to read in the comprehensive Banking and Security pages. Financial transactions are handled by a leading Irish bank and all information is protected by a 128-bit SSL encryption. For the user’s convenience, deposits and payouts can be made in pounds sterling, euros and yen as well as US and Canadian dollars from any legal jurisdiction.

Despite the extensive fraud prevention measures that are in place, the user experience is smooth and there is no hassle involved in arranging a withdrawal. The verification process can often be completed without the need to submit scanned documentation. Even when additional information is required, the whole process is efficient and the user does not get the feeling that the withdrawal process is being deliberately slowed down.

A third party auditor regularly checks all of the games on the 32Red site to ensure that they offer a fair gaming experience. The auditor is eCogra which is regarded by many as the most trustworthy in the industry. The most impressive part about 32Red is its transparency. It publishes all of the payout reports every month and there are years’ worth of data on the site.

Customer Service

32Red has won awards for its customer service so you can expect one of the best experiences in the industry when you deal with them. Their customer service agents are contactable at any time of the day or night and 365 days a year. You have the option of a telephone helpline, email, an instant live chat, Skype instant messaging or call or postal mail. There are several designated email addresses depending on your query which ensures that your message is seen by the correct team. This is a far superior service to that offered by most online casinos.

The calls are free from many locations around the world. There is also a very useful FAQ section on the site which can help with a range of common queries.

It is clear that this company welcomes feedback from its customers, so if you have encountered a problem with one of their casino games, they want to hear from you.

Punters Lounge supports responsible gambling. For more information visit GamCare, Gamble Aware and Gamblers Anonymous. Over 18’s only.