Massive Bookmaker - Massive Mistake? Help

[jibby6]

Hello

I betted yesterday with a bookmaker, i rang to place a bet on a match, i asked my account balance, the advisor replied £50 i said i wanted to bet on team x to score the next goal, i said put it on, he said thank you bets on, i signed in after the game finished, the bet lost, and saw that a deposit of £13 was made to finance my bet, i realised that my account balance was not £50 but £37 when the bet was placed, he actually went and deposited £13 without my authorization and without me telling him my cv2 number of my card. Its left me bitter, very unsecure regarding the bookie, they offered to listen to the call today and confirmed the advisor was in the wrong and voided a stake of £50 to my account. This is little compensation from such a huge bookmaker.

What i want to know is the severity of this guys actions, what should i do? if i can take em for more, i want to know, how far this can go!

[cashquest]

I'd say you've got every chance of taking this to the European Courts, and can then expect between €100,000 - €250,000 in respect of loss of confidence, loss of earnings, injury to feelings, and any counselling that may subsequently be required. Failing that you should at least push for the guy to be sacked based on the "severity" of his actions.

To be fair in making the mistake, they have in effect given you a free bet for the £13 (if it had won would you have been so quick to point out the error) and in this case as it's lost they've refunded you £50 for the error instead. The truth is it's hugely important that you check your transactions as mistakes are human nature, but to expect this one to benefit you by more than the £50 you've had back ain't fair in my opinion.

[slapdash]

Originally Posted by cashquest

To be fair in making the mistake, they have in effect given you a free bet for the £13

In fact, more than that. They've in effect given him a free £50 bet.

I'm not saying that they were right to take the £13 from his card. They weren't. But the way they "corrected" their mistake seems pretty fair to me. I don't know what he'd have done if they'd told him the correct balance of £37, but I don't see any way that he'd have ended up better off than he has.

[Ashtee]

At the end of the day you've in effect had a fifty dollar free swing, if i read that correctly, and the bookmaker's shown a willingness to be concerned about it's staff errors.

However I do disagree with cashquest. Anything less than 500,000 compensation would be an outrage.

[jibby6]

i requested a copy of the telephone conversation to be sent to me so i can take legal action, they are refusing.

[ordinarysunday]

Originally Posted by jibby6

i requested a copy of the telephone conversation to be sent to me so i can take legal action, they are refusing.

I agree with all of the above posters, but you should take them to the cleaners on both counts now really that they are also refusing to let you hear the phone call.

To be honest though, I think you will find better, more accommodating forums to post such garbage

[AJ]

Originally Posted by Ashtee

At the end of the day you've in effect had a fifty dollar free swing, if i read that correctly, and the bookmaker's shown a willingness to be concerned about it's staff errors.

However I do disagree with cashquest. Anything less than 500,000 compensation would be an outrage.

Are you crazy bro ?

They've ripped this guy off with an illegal transaction on teh credit card, this is theft. Not only should the guy be sacked, I think there is a clear case for police action. He should be prosecuted here.

The bookies name would be mud if this got out, could destroy their business, 750,000 at least is required in order to sign confidentiality agreement.

[whycantistayawayfromdogs]

ive heard of cases such as this net the VICTIM over 1 trillion gazillion dollars before, DO NOT LET THIS REST UNTIL YOU HAVE SUFFICIENT COMPENSATION FOR THE DISTRESS CAUSED

[friskyfitz]

Originally Posted by whycantistayawayfromdogs

1 trillion gazillion dollars

Bollox...Cant beat that...!!

And all because the bet lost.... If it had won we would never be here!!!

[Mr Intensity]

Originally Posted by friskyfitz

And all because the bet lost.... If it had won we would never be here!!!

Yeah FFS some people picking losers then complaining when they get there money back

[jibby6]

i have spoken again with them and they have agreed to liaise in all legal proceedings and co-operate fully, i have an address to take the matter further by writing to them, my lawyer has started activity and they have told me the employee involved in the issue has been dealt with internally

[Cassius Marcellus]

My opinon is that I should open an account immediately with a deposit of £50 and ask for £10,000 on a horse,

If it's beaten they can go and fcuk themselves.

[ONEDUNME]

Originally Posted by jibby6

and they have told me the employee involved in the issue has been dealt with internally

Ooooooh that sounds damned painful.

[slapdash]

Lucky lawyers!

[DeMMa]

good luck man

[GoodGuy]

Don't you think your overreacting? it was 13 pound not 1300.
there's a fine line between trying to make money off gambling and trying to make money by any means possible.
if you think that the bookie's lawyers(some of the best) are going to let you walk out with any more money, then please be logical and think again. the case is naturally against you since you already accepted compensation.
and trying to get some low level employee fired because you were distraught over 13 pounds, which were more than returned, is not cool.
all that being said, i have to agree with the guys that 1 trillion gazillion dollars and a pinky ring are not out of the question.

[ScottyXS]

Originally Posted by GoodGuy

Don't you think your overreacting? it was 13 pound not 1300.
there's a fine line between trying to make money off gambling and trying to make money by any means possible.
if you think that the bookie's lawyers(some of the best) are going to let you walk out with any more money, then please be logical and think again. the case is naturally against you since you already accepted compensation.
and trying to get some low level employee fired because you were distraught over 13 pounds, which were more than returned, is not cool.
all that being said, i have to agree with the guys that 1 trillion gazillion dollars and a pinky ring are not out of the question.

I can see both sides to this argument.

Firstly you did get your money, and in essence a free bet. The employee has also either been disiplined or sacked, either way it shouldnt happen again soon.

But on the other hand I agree with you pursueing this claim.
This shows that this company needs no info, or details from the clients before an unskilled (obviously) teller can withdraw money willy-nilly from someones own bank account!!
Not just this but what happens if you only have so much pounds left in the bank, and this teller causes you to go over that, causing not only you to pay for his mistake, but you will also get charged by the bank!! this can be as much as £25 a day!!! Lowering your credit rating and causing untold inconvenience.

I think the real problem here however is what I highlighted first, now we know some random can transfer money how he/she choices if they work for this company. This shows a HUGE security breach. You are quite right to pursue this matter

Even if you dont get compensated accordingly, it will still make this bookmakers think twice.

[ordinarysunday]

[quote=ScottyXS;1139353]

But on the other hand I agree with you pursueing this claim.
This shows that this company needs no info, or details from the clients before an unskilled (obviously) teller can withdraw money willy-nilly from someones own bank account!!
I think the real problem here however is what I highlighted first, now we know some random can transfer money how he/she choices if they work for this company. This shows a HUGE security breach. You are quite right to pursue this matter

Ok if you are not fishing here, then you are talking the same nonsense as the original poster.

No info, no details - the poster was placing a bet I believe at the time, so the phone operator must have been very highly ''skilled'' if he/she could do that with ''no info, and no details from the client''.

Someone ''random'' hasn't transferred money either, someone has made a mistake.

I think Scotty you will find the issue here is nothing to do with security breaches or anything similar as such, more about people who believe that every mistake in life should be paid for with a limb, I always hope that people like that will some day be on the receiving end in some way.

[ScottyXS]

[quote=ordinarysunday;1139457]

Originally Posted by ScottyXS

But on the other hand I agree with you pursueing this claim.
This shows that this company needs no info, or details from the clients before an unskilled (obviously) teller can withdraw money willy-nilly from someones own bank account!!
I think the real problem here however is what I highlighted first, now we know some random can transfer money how he/she choices if they work for this company. This shows a HUGE security breach. You are quite right to pursue this matter

Ok if you are not fishing here, then you are talking the same nonsense as the original poster.

No info, no details - the poster was placing a bet I believe at the time, so the phone operator must have been very highly ''skilled'' if he/she could do that with ''no info, and no details from the client''.

Someone ''random'' hasn't transferred money either, someone has made a mistake.

I think Scotty you will find the issue here is nothing to do with security breaches or anything similar as such, more about people who believe that every mistake in life should be paid for with a limb, I always hope that people like that will some day be on the receiving end in some way.

What are you talkin about!?

This teller, as AJ pointed out, has made an illegal transaction!! Showin that they need no other data form the clients (such as your sec. number) to access your account and transfer money!!

This is illegal for very obvious reasons. It doesnt take Einstein to understand that if they can do this, then they can transfer clients money themselves to and from accounts as they wish.

Im not "fishing" as I believe its a fault of theirs and their current system, and maybe less so the employees fault (unless hes bypassed something, which could be the case).

[slapdash]

You make it sound as though the bookies had some kind of illegal hacking system for getting into his bank account and taking money from it! Like any other business that carries out debit card transactions over the phone, all they can do is send a request to his bank for money, which the bank will approve or refuse according to the information they're supplied with.

The security (CVC) code is mainly for the merchant's protection, isn't it? It's to give them some small extra level of guarantee that it's actually the card owner who's making the transaction, and not somebody who's stolen his card details. Anyway, when you've given it once to a company over the phone, it's not much protection to you if they want to steal your money in the future. The fact that the bookie has to keep records of the telephone call is a much better protection.

Is it even normal to be asked for the CVC number when you're calling a company you've used the same card with before, from your normal telephone number? I'm pretty sure the banks don't require it. I suppose there's a case for saying they should, but that's an argument with the bank rather than the bookie.