Bwin.com 3500 euros do not pay, not explaining the reasons

[solod86]

Bwin has not paid 3500 euros.

solod86 - 30/11 15:15

Dear friends ! I played the companies bwin.com On mine to the account they had 3574 euros. They have locked my account, and do not give my money. On my numerous letters I have not received the reasonable answer!!!! I ask each player to support me. Send the letter with your protest on them support.en@bwin.com My username in bwin-solod86 Tomorrow these swindlers can not pay money to you!

[Paul Ross]

Can you give more details of the bet and I may be able to help.

Why people still bet with these amateurs is beyond me!

[888]

Hhhmm..

Is it because bwin.com are a major sponsor of few big teams and if memory serves me right they also sponsored a GP event last time ? Which make them looks like a reliable bookies by doing so.

I'm not sure myself, but just guessing. Any1 think so ?

[solod86]

Dear Poul Ross !
I did many bet on the account. All of them were true, any roguish actions for my part were not
On November, 19 I have made attempt to withdraw 3500 euros, thus on mine the account still had 74 euros more.
They have written to me the letter that I should send a copy of my documents. It is a lot of days from them there was no answer. Then I have found out that my account is closed.
I have demanded explanations.
They have answered, that my account is closed. " The company has the right to close the account of any client without an explanation of the reasons "
Yes, it is written down in their rules, but there is not written that they have the right to not return to the client the money which is taking place on his account.
Now they in general ignore my letters
My name is Vitalii Solod
username in bwin.com-solod86
Best regards
I shall be grateful to you for any help

[solod86]

Originally Posted by Uncoabis

Hhhmm..

Is it because bwin.com are a major sponsor of few big teams and if memory serves me right they also sponsored a GP event last time ? Which make them looks like a reliable bookies by doing so.

I'm not sure myself, but just guessing. Any1 think so ?

Hi !
If I did not have such case...... I would not write about it.
I assert that this companies - swindlers.

[solod86]

Their answer
Dear Mr Solod,
Thank you for your e-mail.
As we have already mentioned to you in our previous e-mails, your account has been closed by our financial department due to security reasons and will remain closed. Unfortunately, we cannot give out more information regarding this matter.
Please find the relevant extracts below of our terms and conditions:
""The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.""
""The company reserves the right to rectify obvious errors when preparing account balances. The company will inform the respective users of the corrections immediately.""
You can view our terms and conditions by clicking on the link "Help", located on our website.
We now feel we have answered your questions fully and we regard this matter as closed, therefore we are not willing to disscuss this matter any further.
Kind regards,
Your bwin support team

They have not specified any case
It is a deceit"obvious errors". So any betting company can make (

[solod86]

Bwin!
I suggest you to specify though one case "obvious errors when preparing account balances"
You speak about it, but you do not specify a concrete case because of which you have confiscated my money.
If you will name to me such case in which I have placed a bet incorrectly, I shall not write to you and I shall overlook about this money.
Best Regards

Originally Posted by solod86

Their answer
Dear Mr Solod,
Thank you for your e-mail.
As we have already mentioned to you in our previous e-mails, your account has been closed by our financial department due to security reasons and will remain closed. Unfortunately, we cannot give out more information regarding this matter.
Please find the relevant extracts below of our terms and conditions:
""The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.""
""The company reserves the right to rectify obvious errors when preparing account balances. The company will inform the respective users of the corrections immediately.""
You can view our terms and conditions by clicking on the link "Help", located on our website.
We now feel we have answered your questions fully and we regard this matter as closed, therefore we are not willing to disscuss this matter any further.
Kind regards,
Your bwin support team

They have not specified any case
It is a deceit"obvious errors". So any betting company can make (

[solod86]

Dear Sirs,
my username is solod86.
You have locked my account. You have not paid to me money relying to me.
Your explanations
1.""The company reserves the right to exclude users from participating in any of the games of bwin International Ltd. at its discretion.""
2.""The company reserves the right to rectify obvious errors when preparing account balances. The company will inform the respective users of the corrections immediately.""
************************************************** *********************
1.You have really the right to give up to me in games Bwin, but you cannot give up thus in the payment, taking place on mine to the account.
2.You have not specified a concrete case. I to made set of a bets, and all of them erroneous? I demand to specify particularly a case"obvious errors when preparing account balances"
If this rectify obvious errors such obvious why you do not specify it to me.
And why it Is absolute not obvious to me.
Best Regards
Vitalii Solod

[solod86]

Dear Mr. Solod,

Thank you for your e-mail.

Your account has been closed by our financial department due to security reasons and will remain closed. Unfortunately, we cannot give out more information regarding this matter.

Your initial deposit of 50 euros has been paid back to your Visa card.

We are sorry for any inconvenience caused.

Kind regards,

Your bwin support team

[solod86]

Dear Sirs,
On mine to the account there are 3574 euros.
I have demanded payment 3500 euros.
You have paid to me 50 euros, not explaining the reasonable reason of the decision-This action you have broken the rule ACCOUNT CREDITS
The user may at any time freely use the balance on his account in his favour - deducting any stakes for current bets and/or games. Winnings are credited to the betting account and can be used to place other bets or play further games. On the user's request, winnings from the balance on the betting account may also be remitted immediately, in whole, or in part to an account indicated by the user and held by the holder.
You approve that my money are confiscated according to your rule
"The company reserves the right to rectify obvious errors when preparing account balances. The company will inform the respective users of the corrections immediately. "
I demand to specify to me though one such "obvious errors "
Specify to me such mistake, and I shall not disturb you
Specify a bet and number of transaction in which is "obvious errors "
Cannot?
You hope that I shall overlook about the won money.
And I shall demand them.
I shall warn all players of the world of danger of swindle of you
Best Regards

[Paul Ross]

Ok, I've finally had enough of these clowns - give me some time solod and I will do my best for you.

[whycantistayawayfromdogs]

Your account has been closed by our financial department due to security reasons and will remain closed. Unfortunately, we cannot give out more information regarding this matter.

This is probably the most rediculous statement ive ever read

[alexmac]

It just sounds like theft to me. Stay away from this company, total cowboys.

[squelch]

Originally Posted by Uncoabis

Hhhmm..

Is it because bwin.com are a major sponsor of few big teams and if memory serves me right they also sponsored a GP event last time ? Which make them looks like a reliable bookies by doing so.

I'm not sure myself, but just guessing. Any1 think so ?

Agree with this. Also, from looking at their site, you would think that they are a professional and reliable company, but I guess looks can be deceiving. Thankfully, I don't have an account with them, and reading some of the stories on the forum, I wont be opening an account. Don't they realise how damaging this sort of thing is for their business?

[Mr Bond]

solod86,

You could ask Bill Dozer at the below email for help. He runs a website dedicated to exposing dodgy bookies (and promoting decent ones).

Assistance@SportsbookReview.com

Also, you could try this website that is set up for similar reasons.

http://www.bookmakersreview.com/Complaints/

Hopefullly between those two and Paul they can pressure BWIN into paying up.

[pinhofap]

Bwin appeared in Portugal last season and they have since then sponsored the Portuguese Super League. Suddenly everyone was opening up accounts and betting with them. I first got interested about betting because of a friend of mine who had an account there. After reading some reviews of websites I decided not to join with them because they are simply not reliable. I have had accounts with Ladbrokes, Betcris and Betfair and never had problems with payouts.
All my friends have accounts at bwin but the truth is none of them wins money betting, so no complaints... I think some of their managers were involved in racing fixing scandals, although I can't say where, just remember seeing it on the national newspapers.
My advice from what I've read here and at other forums is STAY AWAY FROM BWIN.

[Paul Ross]

Sorry for the delay, I've just emailed them.

I doubt they will ignore it considering what I said will happen if they do.

[HeinousAnus]

Hi. I read this thread, and because of what you said, and because it is something I have heard before, I have decided to remove my cash from Betoto (one of Bwin's sister companies).

Hopefully, they will pay out for you, and hopefully they will pay out for me.

[solod86]

Thanks fellows I really appreciate your help and support, thanks for everything.

[Paul Ross]

Just received this email back from Bwin.

------
Dear Mr Solod,

Senior management have taken the decision to payout the remaining balance of your Bwin account, of 3.525,46 Euros to your Visa card.

The funds should be available for you within the next few working days.

Kind regards,

Your bwin support team
---------

You're damn right you will.