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| | #181 (permalink) | |
| Grumpy Old Punter ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 29 Jun 2006 Location: Next door to Alice
Posts: 1,141
| Quote:
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__________________ Keep giving a gambler 2/1 about an even money shot and eventually he will lose his money | |
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| | #183 (permalink) |
| Hawk-Eye ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 20 Mar 2006 Location: Still in League One Age: 46
Posts: 4,317
| Dear Helen, Thank you for your inquiry. There was a limited to the number of players eligible for this promotion and due to an oversight on our part, that limit was not communicated to the magazine. This limit was exceeded and we were unfortunately forced to end the promotion early. Also, in your particular situation, we would like to remind you of the Everest Poker bonus terms and conditions, http://www.everestpoker.com/en/policies/bonus.html "Limitation. Bonuses (whether one-time, sign-up, special promotion, loyalty or any other type) are limited to once per combination of: a person, family, household, geographic address, mailing address, email address, credit card number and shared computer environment (such as a library or workplace)." According to our records, another person from your household already registered for the WSOP event and therefore, we had to unregister you once this was detected. Again, we apologize for any inconvenience this may have caused. Kind regards, Customer Care Team We are committed to providing you with never ending excitement and fun. In order for us to better serve you and resolve this issue as quickly as possible, please do not modify the subject line of this message when you reply.
__________________ http://pl-avongirl.blogspot.com/ |
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| | #184 (permalink) | |
| Hawk-Eye ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 20 Mar 2006 Location: Still in League One Age: 46
Posts: 4,317
| Quote:
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__________________ http://pl-avongirl.blogspot.com/ | |
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| | #185 (permalink) | |
| Hawk-Eye ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 20 Mar 2006 Location: Still in League One Age: 46
Posts: 4,317
| Quote:
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__________________ http://pl-avongirl.blogspot.com/ | |
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| | #187 (permalink) |
| Legendary Punter ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 31 Jan 2006 Location: South West Herts Age: 59
Posts: 1,462
| Everest Poker have redeemed themselves as far as I'm concerned. Dear David, Thank you for your reply. We apologize for not answering earlier, however the person who first addressed your question works Monday-Friday. Our weekend team was made aware of your second inquiry and therefore we are replying now. We will explain what's going on with your account in 2 parts. First, we wish to thank you for explaining that the 2 accounts belong to you and your wife. The reason our Operations department initially suspended your account is due to the detection some personal information inconsistencies (similarities with another player's account. Note that there will be no further debits and/or credits posted to your credit card or your preferred payment method and thus no winnings will be paid out. In order for us to consider reactivating your account we will need you to verify your account information. Instructions will follow in the Verification Request email, next. Second, as per our Promotions terms and conditions, http://www.everestpoker.com/en/policies/bonus.html "Limitation. Bonuses (whether one-time, sign-up, special promotion, loyalty or any other type) are limited to once per combination of: a person, family, household, geographic address, mailing address, email address, credit card number and shared computer environment (such as a library or workplace)." Therefore, we are sorry, but your account was deemed ineligible for the IPWSOP promotion. Please watch your email for further instructions. Kind regards, Customer Care Team My reply: Thank you for replying. Regarding your first point, I will email the required items. Regarding your second point, I didn't know that but I consider it a totally acceptable reason for removing me from the IPWSOP promotion. You may consider this matter closed to my satisfaction.
__________________ http://www.youtube.com/watch?v=cv_v0oza0pw |
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| | #188 (permalink) |
| Sheepish Punter ![]() ![]() ![]() ![]() Join Date: 16 Nov 2005 Location: Aberdeen
Posts: 541
| Transferred $25 from Neteller into Everest on May 1st, then transferred it out again two days later after the Bonus code was cancelled. My Neteller account is in £ so it converted as £13.01 out and only £12.36 came back. ![]() Glad I didn't pay in a larger amount! ![]() |
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| | #192 (permalink) |
| Polish Shark ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 24 Apr 2003 Location: Kent
Posts: 6,316
| I'm trying to verify my acc. I need to send copy of CC, but used Moneybookers and I dont know how to go about it. Yesterday I sent 5th email and still not a one response. Worst support ever .Col U, did you sent email from within their website or do you have normal email address? |
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| | #193 (permalink) | |
| Legendary Punter ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 31 Jan 2006 Location: South West Herts Age: 59
Posts: 1,462
| Quote:
I sent my stuff to them first thing yesterday. Still no response. They are without doubt the most unresponsive support I have ever come across. How on earth they think they deserve to have anyone chosing to play at their poker room is beyond me. ![]()
__________________ http://www.youtube.com/watch?v=cv_v0oza0pw | |
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| | #194 (permalink) |
| Legendary Punter ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 31 Jan 2006 Location: South West Herts Age: 59
Posts: 1,462
| To: heniek and anyone else getting frustrated by the lack of response from Everest Poker's customer services. I've found a way of getting them to take notice and do something. I've PMed and emailed their representative on the Casinomeister forum, see my post here: Everest Poker - Casinomeister's Online Casino and Poker Forum I have now been communicated with and hopefully will have my problem solved shortly. I recommend you follow the same route as me.
__________________ http://www.youtube.com/watch?v=cv_v0oza0pw |
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| | #195 (permalink) |
| Polish Shark ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 24 Apr 2003 Location: Kent
Posts: 6,316
| At last ![]() Dear Player, Thank you for your inquiry. Your account has been temporarily suspended by our Operations Department. There will be no further debits and/or credits posted to your credit card or your preferred payment method and thus no winnings will be paid out. In order for us to consider reactivating your account we will need you to verify your account information. Please provide us with clear, unaltered copies of these documents (please include a printed copy of the CHECK LIST below with your correspondence): Cheers Col U for that new info. I will send all documents tommorow and see it from there. |
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| | #196 (permalink) |
| Junior Punter ![]() Join Date: 19 Sep 2006
Posts: 52
| details of the compensatory freeroll: InsidePoker promotion | Poker News | Poker Life | Inside Edge UK thanks again for your understanding.. |
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| | #198 (permalink) |
| Asst Administrator ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 18 Jun 2005
Posts: 32,311
| Thanks Chris ![]() I am a subscriber to IP and I have my May Issue I had an account with Everest before this promo, so did not try for a WSOP seat originally. Am I reading this right that there is no restriction on me entering and I am eligible to do so? |
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| | #199 (permalink) |
| Hawk-Eye ![]() ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 20 Mar 2006 Location: Still in League One Age: 46
Posts: 4,317
| If that bonus code was for new account holders/new depositors, I would not have thought an existing account would be eligible. ![]()
__________________ http://pl-avongirl.blogspot.com/ |
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| | #200 (permalink) |
| Legendary Punter ![]() ![]() ![]() ![]() ![]() ![]() Join Date: 31 Oct 2005 Location: york Age: 37
Posts: 1,128
| I like gaf was already a memeber so didnt bother with this but in their defence it was everest that I won my seat to the ozzie open and I couldnt have asked for a better service |
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