[Hodgey]

A recent email exchange I had with these useless feckers:

Originally Posted by me with a basic question

Hi,

I am trying to transfer from my poker account to my sportsbooks account and am receiving the error "You cannot carry out poker transfers from your current location For more information, please contact support@betway.com"

Why is this please?

Thanks,
Paul.

Originally Posted by them with a basic reply without even reading the question

Hi,

In order for you to transfer money to your poker account you need to provide us with the following documents.

*A copy of you picture ID (e.g. passport)
*A copy of an utility bill, e.g. phone bill (not older than 3 months).

You can send the documents as attached files to support@betway.com or fax them to +44 800 007 3310.

Thanks for your cooperation!

Should you have any further questions, please don't hesitate to contact us again.

Best Regards,

Douglas
Betway.com - Support Department

Originally Posted by me slightly annoyed

Douglas,

Read my question correctly please! I'm not trying to transfer money to my poker account I'm trying to transfer money FROM my poker account.

Paul.

Originally Posted by them again not bothering to read my question or get my name right

Hi Peter - wtf!!!,

I have looked at your account, and see that you have not made any transactions to or from the poker account before. So the previous mail from my colleague still counts. Please send us the documents and we will open your account so that funds can be moved without a problem in the future,

Have a good day.

Kind Regards,
Karin
Betway.com - Support

Originally Posted by me getting rather pissed off now!

Are you taking the P... Sarah?

Another dumb customer service operator who can't even be bothered to read my email and address me correctly.

You have already had my documents when I opened the sportsbook account and I can deposit and withdraw there. Why do you need the same documents again just for an internal transfer between poker and sportsbook?

Paul.

Originally Posted by them finally reading my question properly

Hi,

We're sorry about that.

You shouldn't have problems any longer when transferring money from your poker account.

Have a nice day!

Should you have any further questions, please don't hesitate to contact us again.

Best Regards,

Douglas
Betway.com - Support Department