Everest Poker have redeemed themselves as far as I'm concerned.
Dear David,
Thank you for your reply.
We apologize for not answering earlier, however the person who first
addressed your question works Monday-Friday. Our weekend team was
made aware of your second inquiry and therefore we are replying now.
We will explain what's going on with your account in 2 parts.
First, we wish to thank you for explaining that the 2 accounts belong
to you and your wife. The reason our Operations department initially
suspended your account is due to the detection some personal
information inconsistencies (similarities with another player's
account. Note that there will be no further debits and/or credits
posted to your credit card or your preferred payment method and thus
no winnings will be paid out. In order for us to consider
reactivating your account we will need you to verify your account
information. Instructions will follow in the Verification Request
email, next.
Second, as per our Promotions terms and conditions,
http://www.everestpoker.com/en/policies/bonus.html
"Limitation. Bonuses (whether one-time, sign-up, special promotion,
loyalty or any other type) are limited to once per combination of: a
person, family, household, geographic address, mailing address, email
address, credit card number and shared computer environment (such as a
library or workplace)."
Therefore, we are sorry, but your account was deemed ineligible for
the IPWSOP promotion.
Please watch your email for further instructions.
Kind regards,
Customer Care Team
My reply:
Thank you for replying.
Regarding your first point, I will email the required items.
Regarding your second point, I didn't know that but I consider it a totally acceptable reason for removing me from the IPWSOP promotion. You may consider this matter closed to my satisfaction.