I am a
virgin customer but was pretty angry when i got hme to watch the footie & they sports was off, phoned them & the lady said "you want me to put it back on", i didnt think anything of it & just said yes, I want it back on as i want to watch the footie, 3 weeks later i get a bill with an extra £18 a month for skysports! Rang them up & they said "the deal you signed uo for in December didnt include Sports, so we cut it off" (in Feb!!). Give them some credit they refunded my £18 even though i had watched it all that month as i said i didnt realise i would be charged as i thought my package included it. I emailed them to complain I was mis sold a contract. A guy rang me back within 24 hrs & offered me a package for £65 which included V+ but no Skysports (still an extra £18). I refused & said i would go to Sky, they then gave me thier retentions number who said they could probably do a better deal as they were the last option before you to Sky, they offered me the same package for £48 instead of £65 without any probs, so i got BB, V+ TV, Multi room & free unlimited calls, so pretty happy with that although still need to pay £18 a month to get Skysports back up.
Pity there isnt more competition to challenge these 2 to make them think more about their customers.
All the big comps are the same, B Gas, Abbey, had probs with all over last few years & not impressed with any of them. Used to work for BT & stayed loyal to them until i left.